Teeninga Palmen - Klantenservice

When will I receive my order?

During the ordering process, you can fill in the date for when you would like to receive the package. The shortest delivery date generally is 1 day, under certain conditions.

How fast do I receive my order?

During the ordering process, you can fill in the date for when you would like to receive the package. The shortest delivery date generally is 1 day, under certain conditions.

Did I order successfully? Because I did not receive a confirmation

If you received a confirmation of your order on the website, then your order has been placed succesfully. However, it's possible that the confirmation email has been delivered to your spambox. It's even possible that your mail provider has blacklisted our email service provider. We make use of a service shared with other companies, and we cannot fully control the success of reaching people's inboxes. In case you have not received an email, you could call us, and we will send you the invoice again with a different provider.

Can I change the order that I've placed already?

If you would like to make adjustments to your order, we advise you to contact us as soon as possible. We generally process orders fast, so it's important that you contact us before we ship your package.

What can I do when I accidentally ordered the product multiple times?

We'd like to ask you to contact us by phone as soon as possible. We will adjust the order and return your order in part, before we ship it.

How fast is my return payment, in case my order is cancelled?

In case of agreement to return a payment to you, it will happen within 3 work days after the agreement.

How do I order something at teeningapalmen.nl?

We do our best to make our website as user-friendly as possible. You can simply browse around on our offer of products;the buttons will guide you at www.teeningapalmen.nl. With our simple shopping cart system it's easy to add products to your shopping cart, and to checkout at the digital register.

How can I pay on your website?

We offer various methods of payment. You can transfer the amount in advance by bank, or pay with iDeal, or using a Credit Card, or Paypal.. Klarna is also an option. To read up on all the related details, we advise you to visit Payment Page.

Can I always pay afterward?

This is a service of a third party. They have conditions to being able to supply a loan on a product purchase. You will need to go to their website for more information. Their website is www.klarna.nl.

My plant is not healthy or my product is not in a good state

In case more than a week has passed after you received your order, there is no option to receive a refund or compensation. In case it came shorter than a week ago, we would like to ask you to make photo's of the state of the product that you received. Please mail us those photo's at support@teeningapalmen.nl. Then our team will check them and make decisions regarding compensation, refunding to reshipping the product, in case the situation matches our return conditions.

Do I have warranty on my plants or trees?

Fresh products and Live products, such as plants and seeds cannot be returned, because we can't be sure they have been treated properly. In case you have received something that does not meet the expectation of quality, then please contact us. We do our best to find a fitting solution.

How do I create an account?

At the bottom of the website, to the left, you'll find the button to register an account. Clicking this will open the registration popup where you'll be guided to creating an account.

I've forgotten my password

This is not a problem if you know the email address that you used to order. You can reset your password with the following link: pagina

How do I change my details?

When you have an account on our website, you can log into it using the login button at the top of the website or in the menu. In the customer area you can change your details and your password.

Where can I find the details of my order?

You can find all the details of your order in the invoice that has been sent to your email address after ordering.

Where do I find my invoice?

When you've placed an order with us, you'll find the invoice in your email inbox. If you haven't received it, you can send us an email to receive it afterwards manually. You could also log into your account on the website, and access your invoices in the customer area.

My plant has dead leaftips, what can I do about this?

For these kinds of questions, we have written extensive articles in our encyclopedia. You can view this kind of information here.

I'm unhappy with the product I received

In case you're unhappy with a non-plant product, there's a return policy that allows you to return it within 14 days. You will be refunded when we receive the product in good condition. In case of a live/plant product, we can't accept returns, because we can't know what happened to the plant. Maybe the soil was too acidic, etc. However, in really exceptional cases we could make an exception. So we advise you in a special case, to just mail us the situation, and we'll try our best to see what we can do.

How would you like to be helped?
Let op: vanwege extreme drukte is het mogelijk dat mailcontact vertraagd is tot max. 3 werkdagen

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